Frequently Asked Questions Regarding Starlink Services

 

Q. When would the Starlink services be operational and active in Bhutan?

A. As per the Starlink Services Pvt. Limited, the services will be activated and operational in Bhutan by the end of January 2025.

 

Q. What do I need to avail the Starlink internet services?

A. To avail the Starlink internet services, you will need the following devices and the active subscription;

  1. Starlink Antenna
  2. Router
  3. Cables and accessories

 

Q. Can the Starlink kit installation be blocked by buildings and trees?

A. Your Starlink kit needs a clear view of the sky so it can stay connected with satellites as they move overhead. Starlink kit installation must be 100% unobstructed for best performance. Even small obstructions in the field of view will have a negative impact on the quality of the connection. Each dish/antenna should have a clear view of the sky from around 20° elevation (above the horizon), with a full 360° azimuth (rotation). It cannot be installed on the balcony and grounds which are usually obstructed by walls and buildings. Objects that obstruct the connection between your Starlink and the satellite, such as a tree branch, pole, or roof, will cause service interruptions.

 

Q. From where can I buy Starlink devices?

A. Starlink Services Pvt. Limited will soon provide the details on the website to place an order for Starlink devices. You will be able to purchase online and Starlink will ship the devices to you in your address. We will keep you updated as and when Starlink is ready with it.

 

Q. In which currency can I place an order for Starlink devices?

A. Starlink will soon make available the payment to be made possible in Bhutanese currency Ngultrum.

 

Q. How do I set up the Starlink kit?

A. Kindly refer to this link for detailed processes on how to set up the Starlink kit. https://starlink-enterprise-guide.readme.io/docs/faqs-2 

 

Q. Which Starlink kits are most suitable for respective Starlink services?

A. The suitability of Starlink kits based on the different Starlink services as mentioned in table below;

Sl. No Type of Services Type of Starlink Kit Remarks
1. Residential Lite Standard Starlink Kit
2. Residential Standard Starlink Kit
3. Roam Flat High Performance Starlink Kit
4. Mobile Priority Flat High Performance Starlink Kit
5.  Priority Standard Starlink kit or

Enterprise Kit

 

Q. What comes with my Starlink Kit?

A. Your Starlink Kit includes everything you need to connect to the internet including your Starlink, WiFi router/power supply, cables, and base.

 

Q. How do I activate my user Starlink account and receive the services?

A. The Starlink Services Pvt. Limited will soon publish the details on how to activate the customer account and avail Starlink services.

 

Q. If my installation requires longer cables. Can I use the cables which are available in the open market? 

A. Yes. 

 

Q. Can we use the routers and access points that are available in the open general market to be connected to the Starlink devices?

A. Yes

 

Q. What is meant by Residential Services?

A. The Residential plan is designed for personal, family, or household use at a fixed land-based location. The service provides internet access at speeds of approximately 25-110 Mbps download and 5-10 Mbps upload. Standard data is unlimited. Additional information about the service is contained in the Starlink Terms of Service on starlink.com.

Similar to the fixed leased line terrestrial internet services. Services with Residential packages cannot be used in other country’s territories. Starlink’s Residential service is cheaper and faster than Roam service but the Residential service can only be used at one fixed address. Meanwhile, Starlink’s Roam plans let you have internet on-the-go, all around the globe, but at a different rate.

 

Q. What is meant by Residential Lite Services?

A. The Residential Lite plan is designed for personal, family, or household use at a fixed land-based location. The service provides internet access at speeds of approximately 23-100 Mbps download and 5-10 Mbps upload. Standard data is unlimited. Additional information about the service is contained in the Starlink Terms of Service on starlink.com.

 

Q. What is meant by Priority Services?

A. The Priority plan is designed for high demand users, businesses, governments and institutions at fixed land-based locations. The service provides internet access at speeds of approximately 50-220 Mbps download and 8-25 Mbps upload. The customer subscribes to either a 40 GB, 1 TB, 2 TB, or 6 TB plan. Additional information about the service is contained in the Starlink Terms of Service on starlink.com.

 

Q. What is meant by the ROAM services?

A. This service is especially for those who travel frequently or engage in international trips around the world. Since Starlink offers high-speed internet almost anywhere across the world, it is a sort of roaming service especially when the “Roam” subscribers travel from one live Starlink market to another live Starlink market. In this package service, the Starlink connects within minutes and packs up quickly when it’s time to move to the next destination. This service is best for infrequent and individual travel with low usage and best for RVers, campers, travelers and working on the go.

Included with “Roam” Service Plan are:

  • Countrywide coverage (including inland waterways and marinas) within country of account address,
  • In-motion also supported,
  • Ability to pause and un-pause service at any time (billing is one-month increments),
  • International travel in available markets for upto 2 months per trip
  • Coastal ocean coverage,
  • Intended strictly for low demand, portable, non commercial-use such as camping or nomadic living,
  • Ocean and aviation use is not supported with “Roam”,
  • If we use Starlink Roam in a country different from the shipping address for over two months, Starlink may require the customer to update the registered address to the new location.
  • If the new location is not in an authorised territory (marked available to waitlist on the Starlink Map, the service may be immediately suspended).